General Rules of the Purchace and Sale of Goods
1. General Provisions
1.1. These Terms and Conditions of Sale and Purchase of Goods (hereinafter referred to as the “Terms and Conditions”) shall be a binding legal document for the Parties, which sets out the rights and obligations of the Parties to the Buyer when purchasing Goods from the Seller in the electronic shop filalab.shop (hereinafter referred to as the e-shop). In accordance with these Terms and Conditions, the Seller undertakes to deliver, and the Buyer undertakes to pay for and accept the Goods ordered on the e-shop.
1.2. Before registration of the Buyer’s Account and commencement of use of the e-shop (first order), the Buyer must read and agree to be bound by these Terms and Conditions. If the Buyer does not agree to be bound by these Terms and Conditions, the Buyer’s Account will not be registered, and the Buyer will not be able to use our e-shop.
1.3. In these Terms and Conditions, capitalized terms shall have the meanings set out below:
1.3.1. “Goods” means tangible items offered for purchase to the Buyer through the e-shop operated by the Seller and/or works in digital form (sound recordings, text, and other files), the license to use which is offered for purchase to the Buyer through the e-shop operated by the Seller.
1.3.2. Seller – FILALAB UAB, legal entity code 304045825, VAT payer code LT100009520917, address Eigulių g. 2, LT-03150, Vilnius, Lithuania, selling the Goods and administering and maintaining the e-shop. Data about the Seller shall be collected and stored in the Register of Legal Entities. More information about the Seller is available in the e-shop sections FILALAB.SHOP
1.3.3. Buyer – a natural or legal person who uses the e-store and purchases Goods therein.
1.3.4. Account – the result of the Buyer’s registration in the e-shop, which results in the creation of the Buyer’s personal section in the e-shop, which stores his/her personal data, notifications, and order history.
1.3.5. Personal Data – any information collected by the Seller about the Buyer or its representative (natural person) as defined in Article 4(1) of Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and the free movement of such data, and repealing Directive 95/46/EC (the General Data Protection Regulation).
1.3.6. Parties – the Seller and the Buyer.
1.4. The Purchase and Sale Agreement for the purchase of a specific Product shall be deemed to be concluded from the moment when the Buyer registers in the e-shop, after selecting the Goods (forming a shopping cart), and specifying the method of delivery, confirming the order of the Goods and pays the price of the ordered Goods in the manner provided for in these Rules.
1.6. These Terms and Conditions have been prepared in accordance with the Civil Code of the Republic of Lithuania, the Law on Consumer Rights Protection of the Republic of Lithuania, and the Retail Trade Rules approved by the Government of the Republic of Lithuania by its Resolution No. 697 “On Approval of the Retail Trade Rules” dated 11 June 2001, in compliance with other legal acts of the Republic of Lithuania, and with the well-established good business practice of sale of purchase of goods. If any provision of these Rules contradicts the legislation of the Republic of Lithuania or for any reason becomes wholly or partially invalid, it shall not invalidate the remaining provisions of these Rules.
1.7. The Seller reserves the right to change, amend or supplement these Terms and Conditions at any time. The Buyer shall be informed of any changes to the Terms and Conditions in the e-shop. Amendments to the Terms and Conditions shall come into force after their publication in the e-shop. The version of the Rules in force at the time of confirmation of the order shall apply to the Buyer when shopping in the e-shop. The Buyer shall exercise due care and shall check the applicable Terms and Conditions before ordering Goods.
2. The Goods, Their Price, Payment, and Delivery Arrangements
2.1. All information about the Goods, their price, and additional costs (if any), the manufacturer’s warranty period (if any), and other features of the Goods are set out in the descriptions of the Goods available on the e-shop. Photographs of the Goods displayed on the e-shop are for illustrative purposes only and the appearance of the Goods or related features may not be the same as in reality due to their visual characteristics. When ordering Goods, the Buyer should in all cases refer to the description of the Goods on the e-shop.
2.2. The price of the Goods in the e-shop shall be quoted in euros, including the VAT rate and other taxes (if applicable) in force at the time in accordance with the applicable legislation, as well as the discount applied to the price of the Goods (if any).
2.3. The Seller shall confirm the order of the Goods to the Buyer by the e-mail address specified in the Buyer’s Account after the Buyer has paid the price of the ordered Goods by payment card, by electronic banking, by the methods specified in the e-shop and by following the relevant instructions provided at the time of the order.
2.4. By accepting the Terms and Conditions, the Buyer agrees that in exceptional cases the Seller may not confirm an order for Goods or cancel and void an order for Goods that have been confirmed, in the event of a technical error in the e-shop’s information systems, the correction of obvious (in the nature of a mistake) errors or other objective material reasons beyond the Seller’s control, the specific Product is not available in the Seller’s warehouses and/or it will take a disproportionate amount of time to deliver it from the manufacturer, and/or the specified Product is no longer in production due to a change in the price of the Product or related costs, or the Seller has lost the right to sell the Products. The Buyer shall be notified immediately of the termination or cancellation of the order or of the confirmation of the order, or of any change in the delivery date, price, or other conditions of the Goods, at the e-mail address specified in the Buyer’s Account or in the order. In the event of any change in the delivery terms, price, or other conditions of delivery of the Goods, the Seller undertakes to contact the Buyer immediately to agree on the delivery terms and other conditions. In the event of cancellation of an order in accordance with the procedure set out in this clause, the Seller undertakes to reimburse the Buyer for all sums paid by the Buyer in respect of such canceled order.
2.5. By accepting the Terms and Conditions, the Buyer agrees that the purchase documents for the Goods – the VAT invoice – shall be provided to the Buyer at the Seller’s option (i) physically at the time of delivery of the Goods or at the time of their collection at the Seller’s store, and/or (ii) in electronic form only, by sending it to the Buyer’s e-mail address specified at the time of ordering the Goods. VAT invoices shall specify the Seller’s details, the Goods selected, the quantity of the Goods, the discounts granted, the final price of the Goods, including all taxes, and any other data required to be provided in accordance with the accounting legislation.
2.6. Upon payment for the digital Goods, the digital Goods shall be made available in digital format on the Buyer’s account or another durable platform, where the Buyer may download or use the purchased Goods at any time, using the appropriate software or applications specified in the Goods description. The method of delivery of the tangible Goods (delivery by post, delivery by courier, ) shall be selected by the Buyer at the time of ordering the Goods and the Seller shall deliver the Goods ordered accordingly.
2.7. The price of the delivery service (if applicable) shall be quoted at the time of ordering the Goods.
2.8. The Buyer, when ordering the Goods and choosing the service of delivery of the Goods to the address specified by the Buyer, undertakes to specify the exact delivery address of the Goods. If the Buyer does not accept the Goods in person when they are delivered to the address specified by the Buyer, the Seller shall have the right to hand over the Goods to another third party at the address specified by the Buyer, and the Buyer shall not have the right to make any claim against the Seller in respect of the delivery of the Goods to the wrong person.
2.9. The Seller shall deliver the Goods to the Buyer in accordance with the terms and conditions set out in the e-shop terms and conditions. The delivery terms shall not apply in cases where the Seller’s warehouse does not have the required Goods and the Buyer is informed of a shortage of the Goods ordered. By accepting these Terms and Conditions, the Buyer agrees that in exceptional circumstances the delivery of the Goods may be delayed due to unforeseen circumstances beyond the control of the Seller. In such event, the Seller undertakes to contact the Buyer immediately to agree on the delivery terms and other conditions. Each digital Product is protected under the Copyright and Related Rights Act and its use are therefore only permitted under the terms of the user license set out in these Terms and Conditions.
2.10. Each Buyer shall have free access to the content of the digital Goods (or fragments thereof) prior to the placing of the order and, therefore, no claims regarding the content of the Goods shall be accepted once the Goods have been duly delivered. The Buyer shall inspect the condition of the consignment and the Goods at the time of delivery to the Buyer. If the Buyer notices that the packaging of the Goods is damaged (crumpled, wet, or otherwise externally damaged), that the Goods are damaged, and/or that they are not in the right condition, the Buyer shall note this in the handover-acceptance document, in the presence of the courier, and in the case of a physical collection of the Goods in the Seller’s store, in the presence of the Seller’s representative, as well as to draw up a free-form certificate of the damages/mismatches in the shipment and/or the Goods. If the Buyer fails to do so, the Seller shall be exempt from liability for damage to the Goods, where such damage is not due to a manufacturing defect, as well as for non-conformity of the Goods with respect to the assembly of the Goods, provided that such non-conformity can be detected by an external inspection of the Goods.
2.11. The risk of accidental loss or damage to the Goods shall pass to the Buyer from the moment of delivery of the Goods to the Buyer.
3. Ordering The Goods and The Moment of Conclusion of the Sales Contract
3.1. The Purchase and Sale Agreement for the purchase of a specific Product shall be deemed to have been concluded from the moment when the Buyer, having created a shopping cart in the e-shop and having confirmed that he/she is familiar with these Terms and Conditions, confirms the order of the Goods and pays for it in accordance with the procedure provided for in these Terms and Conditions. If the Buyer fails to pay for the Goods order, the contract of sale of the Goods shall be deemed not to have been concluded.
3.2. By ordering the Goods and confirming that he/she has read these Terms and Conditions, the Customer declares that he/she has the right to purchase the Goods in the eStore in accordance with the procedures set out in these Terms and Conditions and confirms that he/she has provided his/her Personal Data in the order of the Goods.
3.3. The Seller’s ordering procedure shall give the Buyer the opportunity to check and correct any errors before submitting the order for execution. The Seller recommends that Buyers carefully check the Goods Order submitted for execution.
3.4. Once the Buyer has placed an order for Goods for fulfillment and has paid for the Goods in accordance with the procedure set out in Clause 2.3 of these Terms and Conditions, the Seller shall send the Buyer a confirmation of the fulfillment of the order for Goods by email to the email address specified in the Account.
3.5. After the Seller has fulfilled the order, the Buyer shall be informed by e-mail specified in the Account about the fulfillment of the order (delivery of the Goods).
The Goods order is registered and stored in the e-shop database and can be viewed in the Buyer’s Account.
3.6. The Seller reserves the right to reject an order for Goods placed by the Buyer with the Seller for execution, or an individual Product in a joint order for Goods, if it is not possible to sell the Goods, and shall immediately inform the Buyer thereof by e-mail to the e-mail address specified in his/her Account, and shall refund to the Buyer his/her payment for the Goods within a period of no later than 7 (seven) calendar days.